Refunds & Returns Policy

1. Common Return Reasons

  • Product quality issues or shipping damage:
    • We offer free returns and exchanges for products that are defective, damaged during shipping, or significantly different from their description, with no return shipping costs.
  • Customer Preferences:
    • If you change your mind or are unsatisfied with the product (e.g., size, color, or style not as expected), you are responsible for return shipping costs, depending on the courier and destination.

We are confident that you will love your order from flarenest.com. If you have any concerns, please contact us via our Contact Us page or reply to our shipping update emails, and we will resolve any issues.

2. 30-Day Return and Exchange Policy

Qualifications:

  • To be eligible for a return, your item must be in the same condition as when you received it — unworn, unused, with tags attached, and in its original packaging. A receipt or proof of purchase is required. For orders over $5,000, non-defective returns may be restricted; see Section 6 for details.

How to Initiate a Return:

  • Contact us at info@flarenest.com to initiate a return. Our support team will respond within 24 hours during office hours (Monday – Friday, 9:00 AM – 5:00 PM EST) with a return address and tailored instructions for your location, including options for high-value orders (over $5,000).

Return Process:

  • If your return is accepted, we will send you a return address and shipping instructions. Items returned without prior authorization will not be accepted.
  • Please contact us before initiating a return to discuss the best return plan for your situation. Our goal is to ensure a hassle-free experience.

3. Shipping Costs:

  • Non-refundable: Original shipping costs are non-refundable, provided we have fulfilled our delivery obligations. Refunds for original shipping costs will be issued if the package was not shipped.
  • Returns : For returns due to personal reasons (e.g., changing your mind, product not meeting expectations, incorrect size/color, or ordering the wrong item/quantity), you are responsible for return shipping costs. For defective, damaged, or significantly different items, we cover return shipping costs.

4. Order Confirmation and Shipping Confirmation:

  • Order confirmation is sent immediately after your order is placed.
  • Shipping confirmation is sent within 7-14 business days of order confirmation.

If you have not received these confirmations, please contact us at info@flarenest.com.

5. Eligibility for Partial/Full Refund and Replacement:

  • Items not in original condition, damaged or missing parts due to our error.
  • Items different from the description on our site.
  • Items returned to sender without delivery.
  • Items not delivered within 90 days (exceptions may apply).

6. Non-Refundable Items:

  • Products returned after the 30-day return period.
  • Purchases over $5,000, due to their high value and specialized production or shipping requirements (e.g., custom designs or high international shipping costs).
    • Note: Returns for orders over $5,000 may be restricted to protect against high-cost returns. However, if the item is defective, damaged, or significantly different from its description, we will accept returns within 30 days at no cost to you. For high-value orders, we recommend purchasing a single item or contacting us at info@flarenest.com to confirm your needs before placing a large order. Our support team will respond within 24 hours during office hours (Monday – Friday, 9:00 AM – 5:00 PM EST) with tailored return instructions or order guidance.
  • Personalized products, as they are custom-made to your specifications.
  • Items clearly marked as non-returnable or final sale.

Return Policy Steps:

  1. Check if your order is eligible for return.
  2. Email us at info@flarenest.com with your request.
  3. Confirm the refund amount with our team.
  4. Follow the return address and shipping label instructions.
  5. Return the items at your own expense.
  6. Provide us with the tracking number for your return shipment.
  7. We will process your return within 3-5 business days upon receiving the item.

7. Refund Process:

  • If approved, your refund will be processed and credited to your original payment method within 7-14 business days. Please contact your bank or credit card issuer for more details.

8. Delayed or Missing Refunds:

  • Double-check your bank account.
  • Contact your credit card company.
  • Contact your bank.
  • If you still haven't received your refund, please contact us through our contact page.

9. Order Cancellation:

  • Orders can be canceled within 24 hours of confirmation. If your order has not yet shipped, please contact us for cancellation options. After 24 hours, cancellations are no longer possible.

10. Return Address:

  • Email: info@flarenest.com
  • Phone: +86 18615712632
  • Return Address: Room 321, Building 7, No. 228, Yongning Beicun Ave, Xiaolan Town, Zhongshan City, CN 528415
  • Seller Name: Jiang Yumin
  • Office Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

Updated on 29th, June, 2025

Best Regards

https://www.flarenest.com/