Human Figure Italian Style Copper Wall Sconce

Thank you for shopping with Flarenest! Please take a moment to read our shipping policie. If you have any questions, feel free to contact us at info@flarenest.com.

1. Shipping Locations & Free Shipping

We currently only ship within the United States. All U.S. orders come with free standard shipping.

2. Order Processing Time

• Process Time:
• It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
• Most orders take 7-14 working days to prepare from the time of ordering, 

  customized orders require an additional 3-5 working days.

• Shipping Time: 
• A: Free shipping method requires 8-16 business days delivery with full tracking by FedEx, DHL or UPS.
• B: Expedited shipping methods require 6-10 business days shipping time and you will need to pay an additional fee

3. Delivery Time

• Delivery time = Process time (order preparation) + Shipping time
  • Standard Shipping: 15-30 business days=7-14 days (Process Time) + 8-16 days (Shipping Time)
  • Express Shipping: 13-24 business days=7-14 days (Process Time) + 6-10 days (Shipping Time)

Please note that delivery time are estimates and may vary depending on factors such as weather conditions or third-party courier delays.

4. Tracking Your Order

Once your order has shipped, you will receive an email with tracking information. This will allow you to track the status of your package through various tracking points during transit.

5. Need Your Order by a Specific Date?

While we will make every effort to meet your deadlines, we cannot guarantee arrival on a specific date. Once the parcel leaves our facility, it is in the hands of the courier, and delays may occur beyond our control.

For expedited delivery, please contact us before placing an order to get a customized shipping quote. Expedited orders may arrive in 13-24 business days.

If the order does not arrive by the requested date, we cannot offer a refund while the package is in transit. The order will need to be returned to us for a refund.

6. Shipping Costs

• Standard Shipping: Free for all U.S. orders.
• Expedited Shipping: Available for an additional fee. Please contact us for a quote.

7. Address Accuracy & Changes

Please ensure your shipping address is correct when placing your order. We are not responsible for lost or misdirected packages due to incorrect addresses provided.

If an address change is necessary:

• If it is your fault: You will be responsible for any fees associated with the change, including additional redelivery charges.
• If it is our mistake: We will cover all costs to correct the address.

Please notify us as soon as possible if you need to update the address.

8. Lost, Stolen, or Misdelivered Packages

If your package is marked as “delivered” but you cannot locate it:

• Check your tracking information—the package may still be on the delivery truck or nearby.
• Contact the courier directly to initiate a trace within 7 days of delivery.

If the package is confirmed lost or stolen, we will send a replacement free of charge.

We are not responsible for packages that are stolen or lost after delivery is confirmed, but we will assist you in filing a claim with the courier.

9. Failure to Receive Your Package

If the courier is unable to deliver your package (e.g., no signature, wrong address), the package will be held at a local facility for a short time before being returned to us. In this case:

• Return Shipping Fee: If the package is returned, we may charge an additional fee to cover the cost of return shipping.
• Re-shipment Fee: If you want the package to be sent again, we will invoice you for both the return and re-shipping fees.

10. Import Duties & Taxes

• Import Duties: For U.S. orders, you do not need to pay any additional import duties or taxes.
• VAT: In most cases, VAT is not charged during customs clearance. However, on larger orders, additional documentation may be requested.

Please note that all import duties, taxes, or other customs charges (if any) are the buyer's responsibility. Ensure that you are aware of your country’s import policies.

11. Express Shipping Options

We offer expedited shipping via DHL or FedEx. Please contact us before ordering to get a quote for faster delivery.

12. Average Processing Time

Most orders are processed within 7-14 business days. Customized orders may require an additional 3-4 working days.

Contact Information

If you have any questions or concerns, please don't hesitate to contact us at:

• Email: info@flarenest.com
• Phone: +86 18615712632
• Address: Room 321, Building 7, No. 228, Yongning Beicun Ave, Xiaolan Town, Zhongshan City, CN 528415
• Office Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

Updated on 29th, June, 2025

Best Regards

https://www.flarenest.com/

1. Common Return Reasons

• Product quality issues or shipping damage:
  • We offer free returns and exchanges for products that are defective, damaged during shipping, or significantly different from their description, with no return shipping costs.
• Customer Preferences:
  • If you change your mind or are unsatisfied with the product (e.g., size, color, or style not as expected), you are responsible for return shipping costs, depending on the courier and destination.

We are confident that you will love your order from flarenest.com. If you have any concerns, please contact us via our Contact Us page or reply to our shipping update emails, and we will resolve any issues.

2. 30-Day Return and Exchange Policy

Qualifications:

• To be eligible for a return, your item must be in the same condition as when you received it — unworn, unused, with tags attached, and in its original packaging. A receipt or proof of purchase is required. For orders over $5,000, non-defective returns may be restricted; see Section 6 for details.

How to Initiate a Return:

• Contact us at info@flarenest.com to initiate a return. Our support team will respond within 24 hours during office hours (Monday – Friday, 9:00 AM – 5:00 PM EST) with a return address and tailored instructions for your location, including options for high-value orders (over $5,000).

Return Process:

• If your return is accepted, we will send you a return address and shipping instructions. Items returned without prior authorization will not be accepted.
• Please contact us before initiating a return to discuss the best return plan for your situation. Our goal is to ensure a hassle-free experience.

3. Shipping Costs:

• Non-refundable: Original shipping costs are non-refundable, provided we have fulfilled our delivery obligations. Refunds for original shipping costs will be issued if the package was not shipped.
• Returns : For returns due to personal reasons (e.g., changing your mind, product not meeting expectations, incorrect size/color, or ordering the wrong item/quantity), you are responsible for return shipping costs. For defective, damaged, or significantly different items, we cover return shipping costs.

4. Order Confirmation and Shipping Confirmation:

• Order confirmation is sent immediately after your order is placed.
• Shipping confirmation is sent within 7-14 business days of order confirmation.

If you have not received these confirmations, please contact us at info@flarenest.com.

5. Eligibility for Partial/Full Refund and Replacement:

• Items not in original condition, damaged or missing parts due to our error.
• Items different from the description on our site.
• Items returned to sender without delivery.
• Items not delivered within 90 days (exceptions may apply).

6. Non-Refundable Items:

• Products returned after the 30-day return period.
• Purchases over $5,000, due to their high value and specialized production or shipping requirements (e.g., custom designs or high international shipping costs).
  
  • Note: Returns for orders over $5,000 may be restricted to protect against high-cost returns. However, if the item is defective, damaged, or significantly different from its description, we will accept returns within 30 days at no cost to you. For high-value orders, we recommend purchasing a single item or contacting us at info@flarenest.com to confirm your needs before placing a large order. Our support team will respond within 24 hours during office hours (Monday – Friday, 9:00 AM – 5:00 PM EST) with tailored return instructions or order guidance.
• Personalized products, as they are custom-made to your specifications.
  
• Items clearly marked as non-returnable or final sale.

Return Policy Steps:

1. Check if your order is eligible for return.
2. Email us at info@flarenest.com with your request.
3. Confirm the refund amount with our team.
4. Follow the return address and shipping label instructions.
5. Return the items at your own expense.
6. Provide us with the tracking number for your return shipment.
7. We will process your return within 3-5 business days upon receiving the item.

7. Refund Process:

• If approved, your refund will be processed and credited to your original payment method within 7-14 business days. Please contact your bank or credit card issuer for more details.

8. Delayed or Missing Refunds:

• Double-check your bank account.
• Contact your credit card company.
• Contact your bank.
• If you still haven't received your refund, please contact us through our contact page.

9. Order Cancellation:

• Orders can be canceled within 24 hours of confirmation. If your order has not yet shipped, please contact us for cancellation options. After 24 hours, cancellations are no longer possible.

10. Return Address:

• Email: info@flarenest.com
• Phone: +86 18615712632
• Return Address: Room 321, Building 7, No. 228, Yongning Beicun Ave, Xiaolan Town, Zhongshan City, CN 528415
• Seller Name: Jiang Yumin
• Office Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

Updated on 29th, June, 2025

Best Regards

https://www.flarenest.com/